Kuala Lumpur, MALAYSIA
+6016 256 4569
24/7 Customer Support
24/7 Customer Support
Amaltek Enterprise IT Service Desk is dedicated to providing high quality and efficient day-to-day IT support to our staff, students, partners and visitors. We endeavour to deliver an informative and supportive service on first point of contact that exceeds our customers’ expectations. We strive to continually improve our services by requesting and acting upon customer feedback.
We are Problem Solvers
We are here for you and we will transform your IT experience into something new, something different, something that the IT industry seems to have forgotten: that we are here not just to fix things, but to clear any and all technology roadblocks to your success. We WILL solve your technology problems – big or small.
We are Results-Driven
When any issue is solved, it stays solved. Our view is that this is that it is counterproductive. We provide solid results, whether it’s a project, a help desk ticket, onsite visit or just a regular exchange of communication, we get it done. It’s a constant 100% – nothing in-between. It’s black and white – no ‘gray areas’. Period.
To be an IT industry accredited Service Desk, to maximise first contact resolution for our customers by providing effective, timely solutions by highly trained Service Desk staff. With an enhanced IT experience we will support and collaborate with the QMUL community to reach strategic goals.
Your experience – not ours. When an issue arises for you, nothing else matters, because we understand your company. We ‘get it’. Our team ‘gets it’. You are the focus of everything we do, and we strive to make your experience the best it has ever been.
We do that by being more than ‘just a vendor’. We are a technology partner. All our people are local – no Help Desk outsourcing halfway around the world from techs you can’t understand – we are your neighbors.
Reach out to us today and get a complimentary business review and consultation.
Reach out to us today and get a complimentary business review and consultation.